Tell Us Your Story

by on February 22, 2018 in General

We are looking for a few good stories and we’d love to hear from you! Set up your favorite video-recording device, show us your best side and tell us why you are proud to be part of eXp Realty.

We will be using these video shorts for a number of marketing purposes, including Workplace, company events and eXp News.

Ready to share your short story? Here’s what we’re looking for and the best way to do it.

  • It takes a steady hand: If your computer has a camera, this is a good choice to ensure the proper distance and no vibrations. Cell phones and other mobile devices are perfectly fine too as they give you location flexibility, but we advise placing it on a solid surface for stability and to allow you to get more in the frame. Film all videos at a 90-degree angle and place devices horizontally for a widescreen effect.
  • Location, location, location: Make sure you are in a well-lit area that is free of distractions such as external noise and movement — unless this is part of your story.
  • Ready?:
    • Start off with your full name and location
    • Answer the very important question — Why are you proud to be part of eXp Realty?
    • Sign off with “I’m [your name] and I’m eXp Realty proud”
    • Send it to [email protected] by March 20.

If you have any questions or need further guidance, we are happy to help — just email [email protected].

We look forward to watching the first scene of your eXp Realty story.

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eXp Realty Announces January ICON Agents

by on February 20, 2018 in Financial News

Honorees Recognized for Achieving High Production and Cultural Goals

BELLINGHAM, WASH. — Feb. 20, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI), today announced four agents were honored as eXp Realty ICON agents for January 2018.

The eXp Realty ICON Agent Program recognizes agents who achieve certain production goals and represent a good cultural fit for the brokerage. At eXp Realty, our core values shape our culture, so we look at a number of factors such as how ICON agents make positive change in our company and local community.

January 2018 ICON Agents

eXp Realty ICON agents announced this month are as follows:

  • Char MacCallum, Kansas
  • Cheryl Rellstab, Delaware
  • Ed Schmidt, Missouri
  • Katie Uei, Alaska

“We are so excited to welcome these outstanding agents into the eXp Realty ICON agent family. I have been blown away by how this group of agents embodies eXp’s core values through mentoring and volunteering in their local communities,” said eXp Realty President Vikki Bartholomae. “We started this program three years ago this month to give agents another way to become agent-owners in their company and the reception from our agents has been phenomenal.”

Launched in February 2015, the eXp Realty ICON Agent program provides each qualified ICON with up to $16,000 in publicly-traded eXp World Holdings, Inc. common stock upon the achievement of certain production goals within an agent’s anniversary year. The company’s cap is presently set at $16,000. Through the program, ICONs effectively can earn up to their entire cap amount back in the form of stock. ICON agent qualification details are available on the ICON Agent Program page.

About eXp Realty

eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. It is an agent-designed and agent-owned company. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 8,000 agents in 47 U.S. states, the District of Columbia and the provinces of Alberta and Ontario, Canada. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

Media Relations Contact:

Cynthia Nowak
Director of marketing and communications, eXp Realty
360.419.5285 ext. 116
[email protected]

Investor Relations Contact:

Greg Falesnik
Managing director, MZ Group – MZ North America
949.385.6449
[email protected]

 

The post eXp Realty Announces January ICON Agents appeared first on eXp World Holdings.

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eXp Realty Exceeds 8,000 Real Estate Agents Across North America

by on February 15, 2018 in Financial News

196% Year-Over-Year Growth, Doubles Agent Count Within Eight Months

BELLINGHAM, WASH. — Feb. 15, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI), today announced that the company exceeded 8,000 real estate agents across North America.

This significant event marks a doubling of agent count from eight months ago and 196 percent year-over-year growth of agents who joined the eXp Realty family. In February, the company also launched in Nebraska, marking the company’s operations in 47 U.S. states.

8,000 Real Estate Agents Across North America

“We started off 2018 with a bang and we’re not slowing down! It is amazing to see this phenomenal growth just a few weeks into the new year,” said eXp Realty Chief Operating Officer Mary Frances Coleman. “To ensure that our superior level of agent service continues to match growth, we are bringing on additional industry leadership and staff to provide the instant, live agent services, technology and finance support that agents love.”

With a focus on innovation, eXp Realty is changing the way that agents, brokers and consumers work together. eXp Realty’s virtual office environment, compared to the traditional real estate office, allows agents to collaborate and learn together — no matter where they might be located. The company’s family of agents build their own businesses while having the opportunity to also establish a direct ownership in the company.

About eXp Realty

eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. It is an agent-designed and agent-owned company. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 8,000 agents in 47 U.S. states, the District of Columbia and the provinces of Alberta and Ontario, Canada. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

Safe Harbor Statement

The statements contained herein may include statements of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Such forward-looking statements speak only as of the date hereof, and the company undertakes no obligation to revise or update them. These statements include, but are not limited to, statements about the company’s expansion, revenue growth, operating results, financial performance and net income changes. Such statements are not guarantees of future performance. Important factors that may cause actual results to differ materially and adversely from those expressed in forward-looking statements include changes in business or other market conditions; the difficulty of keeping expense growth at modest levels while increasing revenues; and other risks detailed from time to time in the company’s Securities and Exchange Commission filings, including but not limited to the most recently filed Annual Report on Form 10-K.

Media Relations Contact:

Cynthia Nowak
Director of marketing and communications, eXp Realty
360-419-5285 ext. 116
[email protected]

Investor Relations Contact:

Greg Falesnik
Managing director, MZ Group – MZ North America
949-385-6449
[email protected]

 

The post eXp Realty Exceeds 8,000 Real Estate Agents Across North America appeared first on eXp World Holdings.

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eXp Realty Expands to Nebraska, Adds Top Agents Across Country

by on February 12, 2018 in Financial News

BELLINGHAM, WASH. — Feb. 12, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI), today announced its expansion into Nebraska and introduced new top agents to the eXp Realty family.

With the launch of Nebraska, eXp Realty now operates in 47 U.S. states and two Canadian provinces with more than 6,500 agents across North America.

Randy Carroll will lead eXp Realty’s operations in Nebraska. Based in Omaha and with more than 15 years working in real estate, Randy has worked as an agent, managed brokerage offices in Nebraska and Iowa, and served on the board of directors for the Southwest Iowa Association of Realtors and as task force chairman for the Southwest Iowa Multiple Listing Service.

In addition to expanding into Nebraska, eXp Realty continues to add hundreds of real estate professionals every month, the following are some of the new eXp Realty agents from across the country:

  • Mike Costigan, Georgia: Mike founded REO Rockstars, an instructional resource site. In 2006, he ranked No. 1 in North Atlanta and No. 36 in the world by RE/MAX; and he received the RE/MAX Diamond award, for gross commissions of more than $1 million in one year, which also put him in the RE/MAX Hall of Fame.
  • Suzette Decker, Kentucky: Suzette has more than 30 years of experience in corporate relocation management and residential sales. In 2015 and 2016, she received RE/MAX’s 100% Club award, which recognizes levels of productivity of more than double the industry average. In 2017, Suzette was among the top five percent of agents by sales volume in Louisville.
  • Curtis Johnson, Arizona: A real estate agent for more than 19 years, Curtis also is a best-selling author, speaker and trainer. His team repeatedly ranks among the REAL Trends Best Real Estate Teams in America, reaching as high as No. 50. Curtis regularly appears in publications such as REALTOR Magazine and CNN Money as well as on international television newsmagazines.
  • William Mahan, Oklahoma: A residential and commercial real estate agent for more than five years, William repeatedly is named a Top Agent in Oklahoma City. During the first half of 2017, he ranked No. 16 in the United States by Keller Williams. William also serves on industry leadership committees and as a mentor to other agents.
  • Victoria Vo, Florida: A real estate agent for more than six years, Victoria is an advocate for Asian-American homeownership and is dedicated to the growth of home sales for this market. Victoria serves on the global business committee for Florida Realtors, and is a founding member and current President of the Greater Tampa Bay Chapter of the Asian Real Estate Association of America.

“eXp Realty is excited to continue its expansion across the United States and open in our 47th state — Nebraska! Our objective is to provide support for the most professional real estate agents and services to the home buyers and sellers who look to our agents to assist them with one of their most complex financial and legal transactions,” said Mary Frances Coleman, eXp Realty chief operating officer. “We are proud to have Randy Carroll leading state operations, with his impressive and accomplished background in the industry. Welcome to the eXp Realty family, Nebraska.”

About eXp Realty

eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. It is an agent-designed and agent-owned company. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 6,500 agents in 47 U.S. states, the District of Columbia and the provinces of Alberta and Ontario, Canada. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

Media Relations Contact:

Cynthia Nowak
Director of marketing and communications, eXp Realty
206-390-2302
[email protected]

Investor Relations Contact:

Greg Falesnik
Managing director, MZ Group – MZ North America
949-385-6449
[email protected]

 

The post eXp Realty Expands to Nebraska, Adds Top Agents Across Country appeared first on eXp World Holdings.

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7 Tips for Writing Real Estate Listing Description

by on January 25, 2018 in General

First impressions are everything. With real estate listings, a buyer’s first impression of a home is typically a result of your listing photos. But second impressions can be just as important, and that’s where a well-written property description comes in handy.

You most likely didn’t get into real estate because you love to write. Heck, you might even think you’re a terrible writer. Not to worry! Follow the guidelines below and you’ll be writing powerful listing descriptions in no time.

  1. Spelling and Grammar: Let’s get this one out of the way immediately. Using bad grammar or failing to correct all typos could immediately destroy your listing’s credibility. You don’t need to be a spelling bee champion, but you should take advantage of your computer’s built-in spell check function and give your listing a final review before posting.
  2. ALL CAPS: Writing in all capital letters might catch someone’s attention, but it may be in a negative way. You want your descriptions to flow nicely and sound like casual conversation when someone reads it in their mind. Writing in all caps conveys shouting and can be difficult to read.
  3. Paint a Picture: To avoid boring your potential buyers, use descriptive words and phrases wherever you can. This does wonders when it comes to livening up dry descriptions. For example, take a look at the following two sentences. A. The updated kitchen has new floors, cabinets, countertops, and stainless steel appliances. B. The gourmet kitchen has been completely updated with travertine tile floors, cherry red oak cabinets, custom quartz countertops, and top-of-the-line KitchenAid stainless steel appliances.” The two sentences make the same point – the kitchen is updated – but sentence B paints a more vivid, desirable picture in the reader’s mind.
  4. Discrimination: Blatant discrimination obviously has no place in real estate, but not all discrimination is intentional. Many agents commit crucial errors without even knowing it. Writing something like, “The large formal dining room is the perfect setting for Christmas Eve dinners.” may sound innocent enough, but remember not everyone celebrates Christmas so this may turn some buyers away from the home. Focus on the home’s physical traits and refrain from using any reference that may single out or exclude potential groups of buyers.
  5. Tour through Text: If you’re having trouble figuring out where to start your listing, imagine how buyers tour a home in person and convey that through text. For example, many showings begin in the living room (or whatever room the front door leads into), followed by the kitchen, into the bedrooms and bathrooms, into the basement, etc. This will vary based on the layout of the home, but try to mimic the natural flow when taking readers on a tour through text.
  6. Avoid Repetition: Zillow, Realtor.com, and other major listing portals already include quite a bit of detail by default, including bullet lists for the number of beds and baths, square footage, price, etc. Don’t waste valuable real estate (pun intended) in your property descriptions by simply re-writing the price, square footage, and other details already shown.
  7. Size Matters: There’s a fine line between not writing enough and writing a novel. Keep your descriptions short and to the point in order to keep the attention of the potential buyer. The ideal length of a property description will vary depending on who you ask, but try to keep it around 200 to 250 words. Be sure to consider how many words or characters your local MLS allows you to include.

If you’ve taken all these guidelines into consideration and are still struggling to get started, write a list of the home’s main features.Once you’ve listed the main points, group them into the natural walkthrough progression from guideline #5 above and incorporate descriptive words and phrases.

  • Bungalow-style house
  • Renovated
  • Open layout
  • Hardwood floors
  • Living room with gas fireplace
  • Formal dining room
  • Updated kitchen
  • Custom oak cabinets
  • Quartz countertops
  • KitchenAid appliances
  • Master bedroom
  • 5-piece master bath with large tub
  • Walk-in closet
  • 3 additional bedroom
  • 2 additional bathrooms
  • Laundry room
  • Recreation/entertainment space
  • Wet bar
  • 2-car garage
  • Large backyard
  • Gas fire pit
  • Deck

Here is an example of what that list might look like:

Gorgeous renovated bungalow in the desirable (neighborhood name here) neighborhood. The open entry level and main floor flows with beautiful hardwood floors, connecting the living room area with its gas fireplace and the formal dining room. Continue into the grand Chef’s kitchen, featuring top-of-the-line KitchenAid appliances, custom cabinets, and white quartz counter tops. The spacious, main-level master bedroom comes complete with large walk-in closets and a luxurious 5-piece bathroom. Head upstairs to find three additional bedrooms, two full bathrooms, and plenty of storage space. The finished basement boasts a large recreation room with a wet bar, laundry room, and an additional bedroom. The large backyard is an entertainer’s delight with its large deck, gas fire pit, and detached 2-car garage. Don’t miss your opportunity to own this amazing home in one of (your city’s name) best neighborhoods!

This article was originally posted on BreakthroughBroker.com by Lance.

Lance is a Denver Realtor, a marketing consultant for a variety of small businesses, and a real estate, music, and food journalist. He loves thinking outside the box to develop creative marketing strategies based on technology and is always up for a good challenge. He wears many hats, both figuratively and literally. In his free time, there’s a pretty good chance you’ll find him attending concerts, trying new restaurants, sampling local breweries, or trying way too hard to play his favorite songs on guitar (whether it actually sounds good or not is up for debate). He will try just about any kind of food at least once, no matter how weird or unusual it may be, and has a special place in his heart for a good plate of nachos.

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eXp Realty Announces New ICON Agents

by on January 23, 2018 in Financial News

Honorees Recognized for Achieving High Production and Cultural Goals

BELLINGHAM, WASH. — Jan. 23, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI), today announced nine agents were honored as eXp Realty ICON agents for December 2017.

The eXp Realty ICON Agent Program recognizes agents who achieve certain production goals and represent a good cultural fit for the brokerage. At eXp Realty, our core values shape our culture, so we look at a number of factors such as how ICON agents make positive change in our company and local community.

eXp Realty ICON agents announced this month are as follows:

  • Ralph and Karen Chiodo, Pennsylvania
  • Wendy Foreman, Oklahoma
  • Sheryl Houck, Florida
  • Jill Leberknight, Texas
  • Jay Nelson, Tennessee
  • Dave Richert, Illinois
  • Jeri Sheats, Delaware
  • Emily Terrell, Texas
  • Jeff Whitespeare, Texas

“We started this program three years ago to give agents another way to become shareholders in their company and attract into the company the very best agents in the business,” said Vikki Bartholomae, president, eXp Realty. “We are so proud of our outstanding ICON agents. What impresses me most about this group is how they give back to the real estate industry and their local community.”

Launched in February 2015, the eXp Realty ICON Agent program provides each qualified ICON with up to $16,000 in publicly-traded eXp World Holdings, Inc. common stock upon the achievement of certain production goals within an agent’s anniversary year. The company’s cap is presently set at $16,000. Through the program, ICONs effectively can earn up to their entire cap amount back in the form of stock. ICON agent qualification details are available on the ICON Agent Program page.

About eXp Realty
eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. It is an agent-designed and agent-owned company. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 6,500 agents in 46 U.S. states, the District of Columbia and the provinces of Alberta and Ontario, Canada. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:
Facebook – Canada, United States, investor relations
Twitter – United States, investor relations
LinkedIn – Canada and United States

Media Relations Contact:
Cynthia Nowak
Director of marketing and communications, eXp Realty
360.419.5285 ext. 116
[email protected]

Investor Relations Contact:
Greg Falesnik
Managing director, MZ Group – MZ North America
949.385.6449
[email protected]

 

The post eXp Realty Announces New ICON Agents appeared first on eXp World Holdings.

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New in eXp World: Put Your Hands in the Air

by on January 18, 2018 in General

As eXp Realty grows, the place where we communicate, collaborate and have fun needs to grow right along with it. Next time you log into eXp World, check out these new features.

Have a question? Raise Your Hand!

A Raised Hand icon will appear above your avatar’s head when you have a question. When you are done asking your question, select Put Hand Down.

Presenters: Filter the attendees list by: Sort by Raised Hands

Easier File Sharing

Share files from your local computer in the chat with the new File Upload ability.

User Interface Updates

New

  • Preferences menu
  • Voice Options menu
  • Remote Images can now be set as clickable links.
  • Usernames and Titles are shown only when a user is near.
  • When a mouse is hovered over the head of an avatar, the username and title will become visible at any distance.
  • Sit Down and Stand Up buttons for nearby chairs.

Improved

  • Avatar options screen
  • Remote Image menu

Tech Outpost (Tech Support)

Reorganized meeting areas to better accommodate agents seeking support.

Human Resources

Addition of web board and remote image boards.

Corporate Towers

An open-concept lobby is now available on the ground floor.

Auditoriums and Halls

New

  • When a moderator moves their mouse to the top of the screen, they are able to expand the seating, allow for “breakout” groups of chairs, dim the lighting, and mute all participants.
  • Expandable Lecture Hall with ‘breakout’ system for groups of chairs

Improved

  • Free Conference Call viewer now fills the screen better

Stability

Enforce size limits on Remote Image textures to avoid memory issues.

Art Updates

Female avatars have new shoe options: sneakers, flats, embellished flats, lace-up loafers. Avatar Name visibility improvements.

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eXp Realty Adds Top Agents to its North American Footprint

by on January 16, 2018 in Financial News

Ends 2017 With More Than 6,500 Agents, 171% Annual Increase

BELLINGHAM, WASH. — Jan. 16, 2017 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI), today introduced new top agents to the eXp Realty family. In addition, the company increased the number of agents and brokers on the eXp Realty platform by 171 percent to 6,511 in 2017, compared to 2,401 in 2016.

As hundreds of real estate professionals continue to join eXp Realty every month, the following are some of the new eXp Realty agents and teams from across the country:

  • Jeff Dickinson: Jeff has been representing homebuyers and sellers since 1984, now focusing on local, corporate employee real estate needs. He is the founder of the Home Advantage Program, one of the most successful real estate teams in the Puget Sound area of Washington. He was among the top three producers in the RE/MAX Northwest region and has been voted one of the “Best in Client Satisfaction” real estate agents by Seattle Magazine since 2005.
  • Jay Kinder and Michael Reese: Jay has been in the real estate industry since 1997, and owned and co-founded a brokerage in Oklahoma and Texas. He was honored as one of REALTOR Magazine’s Top 30 under 30 when he was 25 and was named the No. 2 agent worldwide at Coldwell Banker by 27. Jay and Michael founded the National Association of Expert Advisors, which focuses on raising the standard of professionalism in the real estate industry. The company is among Inc.’s 5000 fastest growing private companies in America for six years in a row.
  • Cynthia McKenna: As broker-owned at Keller Williams Realty Homes & Estates in Hauppauge, Cynthia grew the office to 120 agents and was ranked No. 12 by sales volume in the county and No. 25 by sales volume in the local MLS. She has worked with homebuyers and sellers in the New York metropolitan area for more than 19 years. Cynthia is on the board of directors of the Hamptons and North Fork Realtors Association and a local, charitable organization, Christmas Magic.
  • Carol Peyton: Carol built one of the largest and most successful real estate offices in Houston, attracting more than 480 agents, while also serving as the regional director for 15 offices and dean of the leadership institute at Keller Williams. Carol also co-founded Young Intelligence, a real estate laboratory to research new, emerging market trends and to meet savvy consumer demands.
  • Tom Truong: Tom has been in the real estate industry since 2005, most recently at Carrington Real Estate Services. He serves on the executive board and is the incoming National President for the Asian Real Estate Association of America, which has 15,000 members in the United States and Canada, and on the Greater Boston Association of Realtors board.

“2018 is starting out to be another phenomenal year at eXp and we are thrilled to share a sample of outstanding agents who recently joined us,” said Glenn Sanford, chairman, CEO and founder, eXp World Holdings. “After more than doubling our agent count last year, it is clear our value proposition of offering every agent the unique opportunity to become a shareholder in their own company is resonating with top agents and teams.”

About eXp Realty
eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (OTCQB: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. It is an agent-designed and agent-owned company. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 6,500 agents in 46 U.S. states, the District of Columbia and the provinces of Alberta and Ontario, Canada. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

Media Relations Contact:
Cynthia Nowak
Director of marketing and communications, eXp Realty
206-390-2302
[email protected]

Investor Relations Contact:
Greg Falesnik
Managing director, MZ Group – MZ North America
949-385-6449
[email protected]

 

The post eXp Realty Adds Top Agents to its North American Footprint appeared first on eXp World Holdings.

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Building a New Way to Work and Grow

by on January 11, 2018 in General

Rick Miller

Rick Miller, Chief at Being Chief

In some ways, a recent board meeting at eXp World Holdings, Inc. was like many other board meetings I have “attended” with different companies over the years … first small talk among those early arrivers, including informal conversations between board members and management before the formal agenda follows with discussions of operations and strategy. But this meeting was being held in the cloud.

I sat at my laptop and lent my voice to the avatar I’d created to approximate my appearance … or a close facsimile thereof. My avatar sat in the Executive Boardroom on our virtual campus environment along with fellow board members ranging from Calgary to Boston to Austin. We actively worked with the avatars of our CEO in Seattle, our CFO in Reno, Nevada, our COO in Scottsdale, Arizona and our CTO in Albany, New York. Our objective was sustainable growth for our publicly traded company.

Founded in 2009 by visionary CEO, Chairman and Founder Glenn Sanford, eXp Realty is a real estate company like no other. With virtually no brick and mortar, the company has attracted an amazing number of professionals who help people looking for the brick and mortar of their dreams. The growth of this industry upstart has been mind blowing. Since its first year in operations as a public company in 2013 with $10.7M in revenue, eXp Realty actually has seen its growth rate accelerate … to $13.4M in 2014 (up 25% year-over-year), to $22.9M in 2015 (up 71% year-over-year), to $54.2M in 2016 (up 137% year-over-year). Results to date in 2017 show continued acceleration.

And, yes, this is a company that operates in the cloud with state-of-the-art avatar technology where individuals meet in virtual offices and hundreds gather together in the company’s auditorium to conduct company business.

I’ve always been drawn to companies pushing the envelope on how people can be more productive. In the 1990s, I was recruited by AT&T and served as president, Global Services. Harvard Business Review wrote about our innovative use of the virtual office design. In the 2000s, Ari Horowitz recruited me to serve as president at startup OPUS360, a company that enabled the project-based labor market with FreeAgent.

But neither of these companies can hold a candle to the new vision of work at eXp Realty.

“eXp Realty is transforming the real estate experience. Our virtual office environment compared to the traditional real estate office allows agents to collaborate and learn together — no matter where they might be located,” said Glenn Sanford, CEO, chairman and founder of eXp World Holdings. “Our agents can interact, share best practices and learn from industry experts and other top professionals at any time or any place — in real time.”

Specifically, at eXp Realty, I have seen the following commitments to excellence that raise the bar as we push ourselves by asking important questions:

  • Diversify: We need people with different backgrounds, experiences and perspectives working together to deliver the most value. Can we be more diverse?
  • Balance: Gender balance increases the chances that we will produce optimal decisions. How can we improve the balance in our organization?
  • Recruit: How do we improve our process AND know when to hire and when to use project-based labor?
  • Decentralize: Empowering teams that are closer to the issues to actually make decisions will increase our success. How can we be clearer about who can make what decisions in our organization?
  • Engage: How do we build a better plan for our employees to buy into holacratic practices and accountabilities?
  • Organize: Establishing clear objectives with adequate time for thoughtful input from all participants will produce the best results. Do all participants have time to give input?
  • Educate: Making sure new employees and extended team members (customers, vendors, strategic partners) understand our expectations make us more effective. Do we make it as easy as possible for newcomers to fit in?
  • Communicate: Acknowledging that a transfer of knowledge requires active participation from both the speaker and the listeners. Does everyone both listen and speak in our organization?
  • Accommodate: Group chats alone may inhibit great input from introverts. Do we get one-on-one input from introverted team members?
  • Integrate: Assimilating different perspectives to find common ground can move a group forward in their work together. Are we skilled at integrating?
  • Mediate: Recognizing when tensions arise and deal with them directly. Do tensions ever get ignored among our team members?
  • Document: Capturing and distributing action items and agreements from meetings to ensure accuracy is important. How well do we capture and document our plans and intentions?
  • Recognize: Bring attention to, and show appreciation for, individuals who go above and beyond in their support for and contribution to the team is critical. Who do we recognize, why do we recognize them, and how?
  • Evaluate: Regularly assessing what we each do and how we do it is critical. How will we evaluate our employees?

I am proud to be part of this organization in my role as an independent board member working with Glenn and the rest of the team. I am excited about the future and believe we will continue to push the envelope in support of our people and sustainable growth by asking the right questions.

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eXp Insider: The eXp Quarterly Survey Results Are In!

by on December 21, 2017 in eXp Insider

Kee Wah Chung, vice president of agent experience

Kee Wah Chung, vice president of agent experience

In November, we surveyed all of you for our quarterly eXp Realty survey to find out what we are doing well and what we could do better. The survey also determined our Net Promoter Score, or NPS, which measures overall satisfaction and advocacy of a company’s products or services. At eXp Realty, NPS is a key measure we track of agent satisfaction.

Now it is time to share the results and what we’re working on based on your feedback. We talked to Kee Wah Chung, vice president of agent experience, for an update.

Q: What was our NPS in Q3 and how is it calculated?
Kee Wah: NPS increased 7 points in the third quarter of 2017 to 71, compared to 64 in the second quarter of 2017. The increase largely was attributed to improvement of transaction management workflow and speed of agent commission payments, which were identified as areas of improvement in previous surveys.

NPS is calculated based on responses to: “How likely is it that you would recommend eXp Realty to a friend or colleague?” NPS can be as low as −100 or as high as +100. An NPS that is above zero is positive and an NPS of 50 or more tends to be excellent.

Q: What else did you learn?
Kee Wah: At the top of the list of things that we’re doing well are culture, staff, services and provided technologies. Areas of opportunity included onboarding, continue to build upon the improvements with transactions/commission payments and agent attraction. We also received many recommendations for improvements that we’ll review internally and announce in 2018.

Q: What are you doing with these insights?
Kee Wah: The company recently shared our 2018 priorities, which intentionally match up with your improvement requests from the survey: Agent onboarding, transactions and commissions, attraction practices and communication.

To address these areas, we formed project teams that have deep dived into the current process, tools and resources dedicated to these areas – leaving no stone unturned. We are coming out of these project meetings with priorities and specific actions we can take to drive improvement, quickly. We have already kicked off and completed the discovery process on Agent Onboarding and are in process on Agent Attraction, and Transactions and Commissions.

Many of you already have used the new “An Introduction to eXp Realty” presentation and we’re creating the next version based on your comments. Look for it in January. We also are working to consistently provide videos that tie to the many benefits of being part of eXp Realty. Our timeline has the first videos completed before the beginning of April. We’ll look to feedback from the AAC and others to make sure these videos tie to our accepted practices and culture.

To improve communication in 2018, we will regularly share our learnings as transparency and collaboration are important to the success of eXp. I’m super excited about 2018 and ask all of you to continue engaging with us to make eXp the best it can be!

Look for the next quarterly survey soon!

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