More Reasons for Enthusiastic EXPectations at eXp Realty

Rick Miller, Chief at Being Chief and eXp World Holdings Board Member

Straddling the worlds of small and large companies throughout my career has been both eye-opening and fun. Having served in President roles at each, I’ve seen first-hand what separates the less effective from the good, and the good from the great, and have written extensively about what each can learn from the other (Startups and Multinationals: Swapping Lessons).

My friend Daniel H. Pink asserts in his book “Drive” that much of the success of early phase companies is based on offering team members three compelling opportunities: autonomy, mastery and mission. In fact, these three priorities always have been part of the strategy and strength of eXp Realty. From day one, the company has empowered individuals to work independently towards their vision of success, while embracing the company’s singular unifying mission of supporting agents.

But even as an early-stage firm, the eXp Realty leadership team has understood things that many other company leadership teams do not.

First, they know that few startups successfully navigate the revenue growth path from millions to hundreds of millions because they don’t adapt to change. This team is dedicated to using change as a disrupter, instead of having to adapt to it from outside influences.

Second, they know that well-run larger organizations can handle increasing levels of complexity, have effective ways of planning and adjusting, and rely on a strong set of values to align their growing set of team members. More recently, eXp Realty has been moving aggressively in each of these areas.

To navigate the increasing complexities that accompany rapid growth, eXp Realty has added experienced leadership to both management and the Board, who have proven success at the scaling of companies. At the same time, the company has adopted the latest tools (i.e., Workplace) to deal with an ever-increasing intricacy of information and opportunities. 

In the area of planning and adjusting, the company has championed the concept of eXp Realty as an Agile organization. This allows for both leadership and the agent population to collaborate on improvements while continuously adjusting and aligning to the changing needs of the growing organization.

And as you all know, the company continues to build its future around the nine core values that drive both the organization and its people: Community, Service, Sustainability Integrity, Transparency, Collaboration, Innovation, Agile and Fun.

But as eXp Realty has just announced it is a more than $150 million company, it is perhaps this single concept that eXp Realty leadership understands better than many that is most important – the power of “AND.”

In my experience, companies that flatline are those that engage in more “or” conversations than “and” conversations.  For example, many times the leadership team at growing companies may ask themselves these questions:

  1. Should we focus on autonomy, mastery and our mission OR should we focus on dealing with complexity, planning and adjusting, and living our values?
  2. Should we focus on delighting our clients OR operating efficiently?

Significantly, the strong leadership team at eXp Realty understands when the OR is changed to AND, the company has the right focus. In this industry of change, the eXp Realty leadership team, our Board and our agent-shareholders are all leading the way with more “and” conversations.

These are just a few more reasons for enthusiastic EXPectations at eXp Realty.