eXp Brand Resources & Support – eXp Cloud

Company Earlier Recognized as Glassdoor 2018 Best Place to Work

BELLINGHAM, WASH. — June 19, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (NASDAQ: EXPI), today announced that Founder Glenn Sanford was named a Top CEO in Glassdoor’s Employees’ Choice Awards.

Glenn was ranked No. 40 among all small and medium businesses on Glassdoor. Currently on Glassdoor, Glenn has a 97 percent approval score. Among the 770,000 companies reviewed on Glassdoor, the average CEO approval rating is 69 percent.

“Glenn has shown extraordinary leadership in a continuously evolving industry, pushing us to expand our thinking and capabilities,” said eXp Realty Chief Operating Officer Mary Frances Coleman. “What’s most inspiring about Glenn is his vision to affect positive change, a commitment he champions in our culture and core values. I want to thank all of our agents, brokers and staff for the work they do every day to build this company and embrace that vision.”

The award is based solely on anonymous employee feedback via Glassdoor, where employees rate various factors about their employment experience. As part of these ratings, employees are also asked to rate whether they approve, disapprove or are neutral about the job their CEO is doing.

See the complete list of all Top CEOs in 2018: https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0,16.htm

About eXp Realty

eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (NASDAQ: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 12,000 agents in 49 U.S. states, the District of Columbia and three Canadian provinces. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

• Facebook – Canada, United States, investor relations
• Twitter – United States, investor relations
• LinkedIn – Canada and United States

Media Relations Contact:

Cynthia Nowak
Director of marketing and communications, eXp Realty
360.419.5285 ext. 116
[email protected]

Investor Relations Contact:

Greg Falesnik
Managing director, MZ Group – MZ North America
949.385.6449
[email protected]

Nearly Doubles Agent Count Since Beginning of Year

BELLINGHAM, WASH. — June 19, 2018 — eXp Realty, the largest residential real estate brokerage by geography in North America and a subsidiary of eXp World Holdings, Inc. (NASDAQ: EXPI), today announced that on June 12, the company surpassed 12,000 real estate agents across North America.

Since the beginning of the year, eXp Realty’s agent base has grown by more than 85 percent, nearly doubling agent count. In addition to tremendous growth this year, the company commenced trading on the Nasdaq Global Market exchange under the ticker symbol “EXPI” and expanded into British Columbia, Nebraska, South Dakota and Vermont.

“Our momentum at eXp Realty has continued through the first half of the year, as evidenced by the addition of nearly 6,000 agents, while adding three U.S. states and one Canadian province as we expand geographically. To gracefully manage our growing family, we have increased the number and capabilities of our agent support team and continue to develop our underlying technology framework,” said eXp World Holdings CEO, Chairman and Founder Glenn Sanford. “Every day, I am proud to collaborate alongside this all-star team of agents, brokers and staff, who are truly agile at scale as we work to build a much larger, more mature company.”

About eXp Realty

eXp Realty, LLC, the largest residential real estate brokerage by geography in North America, is a subsidiary of eXp World Holdings, Inc. (NASDAQ: EXPI). eXp Realty (exprealty.com) is changing the way that agents, brokers and consumers work together in an adaptive, sustainable environment. As the leading, national, cloud-based real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its virtual campus environment. It is one of the fastest growing real estate brokerage firms in North America with more than 12,000 agents in 49 U.S. states, the District of Columbia and three Canadian provinces. As a publicly traded company, eXp World Holdings, Inc. uniquely offers real estate professionals within its ranks opportunities to earn company stock for production and contributions to overall company growth.

For more information, please visit the company’s website at www.eXpRealty.com.

Connect with eXp Realty and eXp World Holdings:

• Facebook – Canada, United States, investor relations
• Twitter – United States, investor relations
• LinkedIn – Canada and United States

Media Relations Contact:

Cynthia Nowak
Director of marketing and communications, eXp Realty
360.419.5285 ext. 116
[email protected]

Investor Relations Contact:

Greg Falesnik
Managing director, MZ Group – MZ North America
949.385.6449
[email protected]

Straddling the worlds of small and large companies throughout my career has been both eye-opening and fun. Having served in President roles at each, I’ve seen first-hand what separates the less effective from the good, and the good from the great, and have written extensively about what each can learn from the other (Startups and Multinationals: Swapping Lessons).

My friend Daniel H. Pink asserts in his book “Drive” that much of the success of early phase companies is based on offering team members three compelling opportunities: autonomy, mastery and mission. In fact, these three priorities always have been part of the strategy and strength of eXp Realty. From day one, the company has empowered individuals to work independently towards their vision of success, while embracing the company’s singular unifying mission of supporting agents.

But even as an early-stage firm, the eXp Realty leadership team has understood things that many other company leadership teams do not.

First, they know that few startups successfully navigate the revenue growth path from millions to hundreds of millions because they don’t adapt to change. This team is dedicated to using change as a disrupter, instead of having to adapt to it from outside influences.

Second, they know that well-run larger organizations can handle increasing levels of complexity, have effective ways of planning and adjusting, and rely on a strong set of values to align their growing set of team members. More recently, eXp Realty has been moving aggressively in each of these areas.

To navigate the increasing complexities that accompany rapid growth, eXp Realty has added experienced leadership to both management and the Board, who have proven success at the scaling of companies. At the same time, the company has adopted the latest tools (i.e., Workplace) to deal with an ever-increasing intricacy of information and opportunities. 

In the area of planning and adjusting, the company has championed the concept of eXp Realty as an Agile organization. This allows for both leadership and the agent population to collaborate on improvements while continuously adjusting and aligning to the changing needs of the growing organization.

And as you all know, the company continues to build its future around the nine core values that drive both the organization and its people: Community, Service, Sustainability Integrity, Transparency, Collaboration, Innovation, Agile and Fun.

But as eXp Realty has just announced it is a more than $150 million company, it is perhaps this single concept that eXp Realty leadership understands better than many that is most important – the power of “AND.”

In my experience, companies that flatline are those that engage in more “or” conversations than “and” conversations.  For example, many times the leadership team at growing companies may ask themselves these questions:

1. Should we focus on autonomy, mastery and our mission OR should we focus on dealing with complexity, planning and adjusting, and living our values?
2. Should we focus on delighting our clients OR operating efficiently?

Significantly, the strong leadership team at eXp Realty understands when the OR is changed to AND, the company has the right focus. In this industry of change, the eXp Realty leadership team, our Board and our agent-shareholders are all leading the way with more “and” conversations.

These are just a few more reasons for enthusiastic EXPectations at eXp Realty.

At eXp Realty we are built to serve agents. But not just any group of agents … we are built to serve powerful agents.

Agents with real “power” are those with the professionalism, energy and confidence to have a positive impact on others in the communities they serve. These successful agents are attracted to eXp Realty for many reasons, including a unique opportunity to own a piece of the company and have a voice in the development of tools and services that help build their own business, within ours.

With their input, we’re focusing on four areas to help agents build their businesses:

And agents are coming fast. Just last month, we announced we have exceeded 8,000 agents, an increase of 196% during the past year. While the quantity is impressive, so is the quality. We are proud of our agents and here is just one example of why.

Last summer, Hurricane Harvey slammed Texas for days leaving parts of the state submerged under the most rain ever recorded by one storm in the United States. eXp Realty agent George Huntoon risked his own life to rescue dozens of Houston-area flood victims. During four days, George and his rescue partners evacuated at least 100 people from dangerous surges. George embodies our core values and the spirit of the eXp Realty agent community.

Our agents are attracted to eXp Realty in large part because we share their values. These include: Community, Service, Sustainability, Collaboration, Transparency, Integrity, Innovation, Agile and Fun.

Adhering to our strong sense of core values has created a consistent environment in which our agents thrive and share their ideas. It is what keeps our NPS ratings above a commendable 71 with our agents and provides a solid foundation for each of them to bring like-minded agents on board.

These same values are the reasons cited by incoming staff as to why they chose eXp Realty. Our staff is the backbone of our company and the reason we are a powerful organization. As I shared in a recent post, we are as committed to support our powerful staff as we are our powerful agents.

Specifically, our company is committed to a two-part strategy in support of our staff. First, we must create an environment where our staff can grow, prosper and become more powerful. We understand that as our staff increases their value they will be more attractive to other companies. So, the second part of our strategy is to create such a positive and supportive environment that our staff won’t want to leave.

We are delighted that our commitment to create a positive work environment was recognized by our staff with a top ranking from Glassdoor. We believe our strategy is working.

I am proud to work with my fellow Board members in support of a leadership team committed to continuing to attract and retain powerful staff that serves an ever-growing group of truly outstanding, powerful agents.

We are looking for a few good stories and we’d love to hear from you! Set up your favorite video-recording device, show us your best side and tell us why you are proud to be part of eXp Realty.

We will be using these video shorts for a number of marketing purposes, including Workplace, company events and eXp News.

Ready to share your short story? Here’s what we’re looking for and the best way to do it.

• It takes a steady hand: If your computer has a camera, this is a good choice to ensure the proper distance and no vibrations. Cell phones and other mobile devices are perfectly fine too as they give you location flexibility, but we advise placing it on a solid surface for stability and to allow you to get more in the frame. Film all videos at a 90-degree angle and place devices horizontally for a widescreen effect.
• Location, location, location: Make sure you are in a well-lit area that is free of distractions such as external noise and movement — unless this is part of your story.
• Ready?:
  • Start off with your full name and location
  • Answer the very important question — Why are you proud to be part of eXp Realty?
  • Sign off with “I’m [your name] and I’m eXp Realty proud”
  • Send it to [email protected] by March 20.

If you have any questions or need further guidance, we are happy to help — just email [email protected].

We look forward to watching the first scene of your eXp Realty story.

First impressions are everything. With real estate listings, a buyer’s first impression of a home is typically a result of your listing photos. But second impressions can be just as important, and that’s where a well-written property description comes in handy.

You most likely didn’t get into real estate because you love to write. Heck, you might even think you’re a terrible writer. Not to worry! Follow the guidelines below and you’ll be writing powerful listing descriptions in no time.

1. Spelling and Grammar: Let’s get this one out of the way immediately. Using bad grammar or failing to correct all typos could immediately destroy your listing’s credibility. You don’t need to be a spelling bee champion, but you should take advantage of your computer’s built-in spell check function and give your listing a final review before posting.
2. ALL CAPS: Writing in all capital letters might catch someone’s attention, but it may be in a negative way. You want your descriptions to flow nicely and sound like casual conversation when someone reads it in their mind. Writing in all caps conveys shouting and can be difficult to read.
3. Paint a Picture: To avoid boring your potential buyers, use descriptive words and phrases wherever you can. This does wonders when it comes to livening up dry descriptions. For example, take a look at the following two sentences. A. The updated kitchen has new floors, cabinets, countertops, and stainless steel appliances. B. The gourmet kitchen has been completely updated with travertine tile floors, cherry red oak cabinets, custom quartz countertops, and top-of-the-line KitchenAid stainless steel appliances.” The two sentences make the same point – the kitchen is updated – but sentence B paints a more vivid, desirable picture in the reader’s mind.
4. Discrimination: Blatant discrimination obviously has no place in real estate, but not all discrimination is intentional. Many agents commit crucial errors without even knowing it. Writing something like, “The large formal dining room is the perfect setting for Christmas Eve dinners.” may sound innocent enough, but remember not everyone celebrates Christmas so this may turn some buyers away from the home. Focus on the home’s physical traits and refrain from using any reference that may single out or exclude potential groups of buyers.
5. Tour through Text: If you’re having trouble figuring out where to start your listing, imagine how buyers tour a home in person and convey that through text. For example, many showings begin in the living room (or whatever room the front door leads into), followed by the kitchen, into the bedrooms and bathrooms, into the basement, etc. This will vary based on the layout of the home, but try to mimic the natural flow when taking readers on a tour through text.
6. Avoid Repetition: Zillow, Realtor.com, and other major listing portals already include quite a bit of detail by default, including bullet lists for the number of beds and baths, square footage, price, etc. Don’t waste valuable real estate (pun intended) in your property descriptions by simply re-writing the price, square footage, and other details already shown.
7. Size Matters: There’s a fine line between not writing enough and writing a novel. Keep your descriptions short and to the point in order to keep the attention of the potential buyer. The ideal length of a property description will vary depending on who you ask, but try to keep it around 200 to 250 words. Be sure to consider how many words or characters your local MLS allows you to include.

If you’ve taken all these guidelines into consideration and are still struggling to get started, write a list of the home’s main features.Once you’ve listed the main points, group them into the natural walkthrough progression from guideline #5 above and incorporate descriptive words and phrases.

• Bungalow-style house
• Renovated
• Open layout
• Hardwood floors
• Living room with gas fireplace
• Formal dining room
• Updated kitchen
• Custom oak cabinets
• Quartz countertops
• KitchenAid appliances
• Master bedroom
• 5-piece master bath with large tub
• Walk-in closet
• 3 additional bedroom
• 2 additional bathrooms
• Laundry room
• Recreation/entertainment space
• Wet bar
• 2-car garage
• Large backyard
• Gas fire pit
• Deck

Here is an example of what that list might look like:

Gorgeous renovated bungalow in the desirable (neighborhood name here) neighborhood. The open entry level and main floor flows with beautiful hardwood floors, connecting the living room area with its gas fireplace and the formal dining room. Continue into the grand Chef’s kitchen, featuring top-of-the-line KitchenAid appliances, custom cabinets, and white quartz counter tops. The spacious, main-level master bedroom comes complete with large walk-in closets and a luxurious 5-piece bathroom. Head upstairs to find three additional bedrooms, two full bathrooms, and plenty of storage space. The finished basement boasts a large recreation room with a wet bar, laundry room, and an additional bedroom. The large backyard is an entertainer’s delight with its large deck, gas fire pit, and detached 2-car garage. Don’t miss your opportunity to own this amazing home in one of (your city’s name) best neighborhoods!

This article was originally posted on BreakthroughBroker.com by Lance.

Lance is a Denver Realtor, a marketing consultant for a variety of small businesses, and a real estate, music, and food journalist. He loves thinking outside the box to develop creative marketing strategies based on technology and is always up for a good challenge. He wears many hats, both figuratively and literally. In his free time, there’s a pretty good chance you’ll find him attending concerts, trying new restaurants, sampling local breweries, or trying way too hard to play his favorite songs on guitar (whether it actually sounds good or not is up for debate). He will try just about any kind of food at least once, no matter how weird or unusual it may be, and has a special place in his heart for a good plate of nachos.

As eXp Realty grows, the place where we communicate, collaborate and have fun needs to grow right along with it. Next time you log into eXp World, check out these new features.

Have a question? Raise Your Hand!

A Raised Hand icon will appear above your avatar’s head when you have a question. When you are done asking your question, select Put Hand Down.

Presenters: Filter the attendees list by: Sort by Raised Hands

Easier File Sharing

Share files from your local computer in the chat with the new File Upload ability.

User Interface Updates

New

• Preferences menu
• Voice Options menu
• Remote Images can now be set as clickable links.
• Usernames and Titles are shown only when a user is near.
• When a mouse is hovered over the head of an avatar, the username and title will become visible at any distance.
• Sit Down and Stand Up buttons for nearby chairs.

Improved

• Avatar options screen
• Remote Image menu

Tech Outpost (Tech Support)

Reorganized meeting areas to better accommodate agents seeking support.

Human Resources

Addition of web board and remote image boards.

Corporate Towers

An open-concept lobby is now available on the ground floor.

Auditoriums and Halls

New

• When a moderator moves their mouse to the top of the screen, they are able to expand the seating, allow for “breakout” groups of chairs, dim the lighting, and mute all participants.
• Expandable Lecture Hall with ‘breakout’ system for groups of chairs

Improved

• Free Conference Call viewer now fills the screen better

Stability

Enforce size limits on Remote Image textures to avoid memory issues.

Art Updates

Female avatars have new shoe options: sneakers, flats, embellished flats, lace-up loafers. Avatar Name visibility improvements.

Rick Miller, Chief at Being Chief

In some ways, a recent board meeting at eXp World Holdings, Inc. was like many other board meetings I have “attended” with different companies over the years … first small talk among those early arrivers, including informal conversations between board members and management before the formal agenda follows with discussions of operations and strategy. But this meeting was being held in the cloud.

I sat at my laptop and lent my voice to the avatar I’d created to approximate my appearance … or a close facsimile thereof. My avatar sat in the Executive Boardroom on our virtual campus environment along with fellow board members ranging from Calgary to Boston to Austin. We actively worked with the avatars of our CEO in Seattle, our CFO in Reno, Nevada, our COO in Scottsdale, Arizona and our CTO in Albany, New York. Our objective was sustainable growth for our publicly traded company.

Founded in 2009 by visionary CEO, Chairman and Founder Glenn Sanford, eXp Realty is a real estate company like no other. With virtually no brick and mortar, the company has attracted an amazing number of professionals who help people looking for the brick and mortar of their dreams. The growth of this industry upstart has been mind blowing. Since its first year in operations as a public company in 2013 with $10.7M in revenue, eXp Realty actually has seen its growth rate accelerate … to $13.4M in 2014 (up 25% year-over-year), to $22.9M in 2015 (up 71% year-over-year), to $54.2M in 2016 (up 137% year-over-year). Results to date in 2017 show continued acceleration.

And, yes, this is a company that operates in the cloud with state-of-the-art avatar technology where individuals meet in virtual offices and hundreds gather together in the company’s auditorium to conduct company business.

I’ve always been drawn to companies pushing the envelope on how people can be more productive. In the 1990s, I was recruited by AT&T and served as president, Global Services. Harvard Business Review wrote about our innovative use of the virtual office design. In the 2000s, Ari Horowitz recruited me to serve as president at startup OPUS360, a company that enabled the project-based labor market with FreeAgent.

But neither of these companies can hold a candle to the new vision of work at eXp Realty.

“eXp Realty is transforming the real estate experience. Our virtual office environment compared to the traditional real estate office allows agents to collaborate and learn together — no matter where they might be located,” said Glenn Sanford, CEO, chairman and founder of eXp World Holdings. “Our agents can interact, share best practices and learn from industry experts and other top professionals at any time or any place — in real time.”

Specifically, at eXp Realty, I have seen the following commitments to excellence that raise the bar as we push ourselves by asking important questions:

• Diversify: We need people with different backgrounds, experiences and perspectives working together to deliver the most value. Can we be more diverse?
• Balance: Gender balance increases the chances that we will produce optimal decisions. How can we improve the balance in our organization?
• Recruit: How do we improve our process AND know when to hire and when to use project-based labor?
• Decentralize: Empowering teams that are closer to the issues to actually make decisions will increase our success. How can we be clearer about who can make what decisions in our organization?
• Engage: How do we build a better plan for our employees to buy into holacratic practices and accountabilities?
• Organize: Establishing clear objectives with adequate time for thoughtful input from all participants will produce the best results. Do all participants have time to give input?
• Educate: Making sure new employees and extended team members (customers, vendors, strategic partners) understand our expectations make us more effective. Do we make it as easy as possible for newcomers to fit in?
• Communicate: Acknowledging that a transfer of knowledge requires active participation from both the speaker and the listeners. Does everyone both listen and speak in our organization?
• Accommodate: Group chats alone may inhibit great input from introverts. Do we get one-on-one input from introverted team members?
• Integrate: Assimilating different perspectives to find common ground can move a group forward in their work together. Are we skilled at integrating?
• Mediate: Recognizing when tensions arise and deal with them directly. Do tensions ever get ignored among our team members?
• Document: Capturing and distributing action items and agreements from meetings to ensure accuracy is important. How well do we capture and document our plans and intentions?
• Recognize: Bring attention to, and show appreciation for, individuals who go above and beyond in their support for and contribution to the team is critical. Who do we recognize, why do we recognize them, and how?
• Evaluate: Regularly assessing what we each do and how we do it is critical. How will we evaluate our employees?

I am proud to be part of this organization in my role as an independent board member working with Glenn and the rest of the team. I am excited about the future and believe we will continue to push the envelope in support of our people and sustainable growth by asking the right questions.

If you haven’t visited eXp Enterprise lately, this is a great time to do it. We just launched several new features that will give you better visibility into important agent account details.

Come see what eXp Enterprise can do for you today!

Agent Services

• Filter Joining Agents by state. Check “Only show my own states” to only show the Joining Agents in your state(s).

Finance

• New Agent Income Dashboard. View agent income and 1099s. In a future release, the Agent Income Dashboard will be visible to each agent.

• Upload documents to an agent’s profile. This is particularly useful when you are processing bank account updates.

Transaction Team and Managers

• Modify initiated transactions. Transaction managers now can delete the buyer, seller or both sides of a transaction. Previously, this would have to be completed by a developer.
• Changes to Skyslope for better effectiveness. eXp Enterprise has been updated to reduce the number of Skyslope changes that result in sending a transaction back to Pending Close status. This allows you to spend more time on transactions requiring attention.

Open some cheer a little early this year next time you sign into eXp Enterprise. Now eXp Enterprise has features just for SABs.

The new SAB Dashboard gives you a quick view into your agents’ details such as production, transactions, agent growth and top performers. It also is easy to toggle between data from the current month to date or anniversary year, which includes the activity through the end of the previous month. The SAB Dashboard gives you autonomy and greater visibility into metrics and information about your state.

From the new Office Agents Overview page now you can:

• See an Agent’s Dashboard as that agent sees it: Select any agent in your Office Agents list to view their Agent Dashboard.
• Easily create an agent contact or email list: You can now export a list of your agents, including email addresses.